Lotomobil FAQ – Got Questions? We’ve Got Answers

If you’ve already set up your recovery information, click on “Forgot PIN” and follow the instructions. We will send you an email or SMS to help you reset your PIN. If you haven’t set up your recovery info, please call Customer Service.


You should never share your PIN with anyone.

Call Lotomobil to suspend your account so no one else can access it.
 Contact your mobile service provider to recover your number. Once your number is recovered, call us to reactivate your account.

No. Lotomobil does not allow account transfers to a new number. See also: Who do I contact if I need help? on our FAQ page

This is a phone number of a close friend or family member that we will use to help you reset your account in case you forget your PIN or lose your phone.

It is an email address we will use to help you reset your account if you forget your PIN or lose your phone.


No. The Lotomobil app only works on smartphones running the Android operating system and IOS operating system and able to connect to the internet. If your phone can use WhatsApp or Facebook, it should support the Lotomobil app. It also work on iPhones. See also: Do you offer promotions or cashback? on our FAQ page

Click “Sign Up,” enter your phone number and create a password. You’ll receive a code to verify your account.

See also: How do I withdraw my winnings? on our FAQ page

Go to the “Deposit” section, select your payment method (e.g., MonCash), enter the amount, and follow the instructions. Funds are added instantly. See also: Who do I contact if I need help? on our FAQ page

We offer:

Local-style casino games like Woulib, Jadenm, Grenadye

BÒLÈT lottery with 50+ daily draws

Sports betting on football, basketball, tennis, and more…

You can start play just now  , or see our featured games

Pick your numbers and choose your draw. You can also try Mixes, where you bet across multiple draws and combine the multipliers for bigger payouts.

Browse the Sports section, select a match, choose your market (win, total goals, etc.), enter your stake, and confirm.

Go to “Withdraw,” choose your payment method, enter the amount, and confirm. Withdrawals are typically processed within 1–2 hours.

Yes, we use encrypted connections and secure payment providers. Your account and data are protected.

Email us at support@lotomobil.com or message us on WhatsApp. We’re available 24/7 in English, French, and Creole. If you didn`t find the answer to your question on our FAQ page, so you can reach us through the Contact Us page or by email.